Remote help is an application that works with Intune and enables your information and front-line workers to get assistance when needed over a remote connection. With this connection, your support staff can remote connect to the user's device. During the session they can view the devices display and if permitted by the device user, take full control. Full control enables a helper to directly make configurations or take actions on the device.
Publisher’s description
What is Remote help?
Remote help is a proprietary program for Windows from Microsoft Corporation.
Installation and requirements
Official installers exist for 32-bit as EXE (WiX Burn). The main installer is 7.8 MB. Installation asks for administrator rights. The installer supports unattended (silent) installation.
Updates and version history
The current version is 5.2.1040.0, released on August 18, 2026. 4 versions are listed since November 5, 2024, each with links to its own installer files. That is about 2.2 releases a year.
Pros / Cons
Pros
- Documented silent install
- Small download (7.8 MB)
Cons
- Proprietary licence: check the terms and price
- No native ARM64 build
- 32-bit only
- Installation needs administrator rights
In short: Remote help is a Windows tool for 32-bit PCs. Administrators can deploy it unattended.
Is Remote help safe to download?
- The file is served by catalog.s.download.windowsupdate.com; check that it is the publisher’s official mirror
- The download link uses HTTPS
- A SHA256 hash is published, so you can verify the file:
9464BE6A86CFF2DB3548A298C2ED9979BECC343CB3C55A920E95D86B91D8147B· Open the VirusTotal report for this hash - The link answered when we last checked it (October 22, 2026)
- ExeAtlas does not host, wrap or modify installers
Related guide: How to check a file’s SHA256 hash on Windows
Recent versions
All 4 versions ›4 versions over 2 years · about 2.2 a year
| Version | Date | Size | Files |
|---|---|---|---|
| 5.2.1040.0Latest | August 18, 2026 | 7.8 MB | 32-bit EXE (WiX Burn) |
| 5.2.1037.0 | June 3, 2026 | — | 64-bit EXE (WiX Burn) |
| 5.1.1998.0 | March 12, 2025 | — | 32-bit EXE (WiX Burn) |
| 5.1.1419.0 | November 5, 2024 | — | 64-bit EXE (WiX Burn) |
Install from the command line
Silent install ›winget install --id Microsoft.RemoteHelp -eremotehelpinstaller_352585ff62fefee63615d6b743b6567817fff464.exe /quiet /norestartmsiexec /x {0EE65376-F4BD-4AAD-8C0C-198D353A3A5B} /qn /norestartRelated guide: How to use winget: install and update apps
Information
- Publisher
- Microsoft Corporation
- Licence
- Proprietary
- Price
- See the publisher’s site
- Requires
- Windows 11 / 10
- Architecture
- 32-bit
- Installer
- EXE (WiX Burn)
- Version
- 5.2.1040.0
- Released
- August 18, 2026
- Added to the catalogue
- November 5, 2024
- Versions listed
- 4
- Updates / year
- 2.2
- Website
- docs.microsoft.com
- winget ID
- Microsoft.RemoteHelp
- MSI product code
- {0EE65376-F4BD-4AAD-8C0C-198D353A3A5B}
Ratings and reviews
No reviews yet. Be the first to rate it.
Frequently asked questions
Is Remote help free?
Remote help is proprietary (closed-source) software (licence: Proprietary). Whether it costs money depends on the edition: check the publisher’s site for prices and free tiers.
Is Remote help safe to download?
The download comes from catalog.s.download.windowsupdate.com; ExeAtlas does not host or change the file. Compare its SHA256 hash with the one shown here, or open the VirusTotal report for that hash.
How do I install Remote help with winget?
Open PowerShell or Windows Terminal and run the winget command shown on this page. winget downloads the official installer and checks its SHA256 hash before running it.
Can Remote help be installed silently?
Yes. The silent install page lists the exact command for each installer.
Does Remote help run on ARM (Windows on Arm)?
There is no ARM64 build; Windows 11 on Arm can run the 32-bit version through emulation.
Where can I download an older version of Remote help?
The versions page lists all 4 versions with links to their official installer files, back to November 5, 2024.
