The Genesys Cloud Background Assistant is available for Windows only.
- Run as a background process – Invisible to users, Genesys Cloud Background Assistant is a helper program that makes screen recording possible when using Genesys Cloud in a web browser. In Windows, it operates as a Windows service in the background.
- Genesys Cloud Background Assistant starts automatically – Genesys Cloud Background Assistant automatically runs when your computer starts, so that the application can capture screen recording whenever you use Genesys Cloud in a web browser.
Publisher’s description
What is Genesys Cloud Background Assistant?
Genesys Cloud Background Assistant is a proprietary program for Windows from Genesys Inc..
Installation and requirements
Official installers exist for 32-bit as EXE (WiX Burn). The main installer is 305.5 MB. Installation asks for administrator rights. The installer supports unattended (silent) installation.
Updates and version history
The current version is 1.7.481.0, released on July 14, 2026. 4 versions are listed since March 12, 2025, each with links to its own installer files. That is about 3 releases a year.
Pros / Cons
Pros
- Documented silent install
Cons
- Proprietary licence: check the terms and price
- No native ARM64 build
- 32-bit only
- Installation needs administrator rights
- Large download (305.5 MB)
In short: Genesys Cloud Background Assistant is a Windows tool for 32-bit PCs. Administrators can deploy it unattended.
Is Genesys Cloud Background Assistant safe to download?
- The file is served by app.mypurecloud.com, the publisher’s own domain
- The download link uses HTTPS
- A SHA256 hash is published, so you can verify the file:
018114E43DA0E934B9FD9477F477818DDE64795D069028429B9F237F43C46CCB· Open the VirusTotal report for this hash - The link answered when we last checked it (October 22, 2026)
- ExeAtlas does not host, wrap or modify installers
Related guide: How to check a file’s SHA256 hash on Windows
Recent versions
All 4 versions ›4 versions over 1 year · about 3 a year
| Version | Date | Size | Files |
|---|---|---|---|
| 1.7.481.0Latest | July 14, 2026 | 305.5 MB | 32-bit EXE (WiX Burn) |
| 1.7.468.0 | May 11, 2026 | — | 32-bit EXE (WiX Burn) |
| 1.6.436.0 | March 24, 2026 | — | 32-bit EXE (WiX Burn) |
| 1.4.282.0 | March 12, 2025 | — | 32-bit EXE (WiX Burn) |
Install from the command line
Silent install ›winget install --id Genesys.GenesysCloudBackgroundAssistant -egenesys-cloud-background-assistant-windows-1.7.481-x86.exe /quiet /norestartmsiexec /x {DA0D2D74-5408-4F1D-AAA8-96B65C8F2748} /qn /norestartRelated guide: How to use winget: install and update apps
Information
- Publisher
- Genesys Inc.
- Licence
- Proprietary
- Price
- See the publisher’s site
- Requires
- Windows 11 / 10
- Architecture
- 32-bit
- Installer
- EXE (WiX Burn)
- Version
- 1.7.481.0
- Released
- July 14, 2026
- Added to the catalogue
- April 28, 2025
- Versions listed
- 4
- Updates / year
- 3
- Website
- help.mypurecloud.com
- winget ID
- Genesys.GenesysCloudBackgroundAssistant
- MSI product code
- {DA0D2D74-5408-4F1D-AAA8-96B65C8F2748}
Ratings and reviews
No reviews yet. Be the first to rate it.
Frequently asked questions
Is Genesys Cloud Background Assistant free?
Genesys Cloud Background Assistant is proprietary (closed-source) software (licence: Proprietary). Whether it costs money depends on the edition: check the publisher’s site for prices and free tiers.
Is Genesys Cloud Background Assistant safe to download?
The download comes from app.mypurecloud.com, which belongs to the publisher; ExeAtlas does not host or change the file. Compare its SHA256 hash with the one shown here, or open the VirusTotal report for that hash.
How do I install Genesys Cloud Background Assistant with winget?
Open PowerShell or Windows Terminal and run the winget command shown on this page. winget downloads the official installer and checks its SHA256 hash before running it.
Can Genesys Cloud Background Assistant be installed silently?
Yes. The silent install page lists the exact command for each installer.
Does Genesys Cloud Background Assistant run on ARM (Windows on Arm)?
There is no ARM64 build; Windows 11 on Arm can run the 32-bit version through emulation.
Where can I download an older version of Genesys Cloud Background Assistant?
The versions page lists all 4 versions with links to their official installer files, back to March 12, 2025.