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GenesysCloud: all versions and old releases

Open Genesys Cloud automatically at startup and run it in the background.

20 versions of GenesysCloud are listed here, from April 8, 2024 to the current 2.56.933. Each one links to the publisher’s own installer files.

2024: 2 2 24 2025: 8 8 25 2026: 10 10 26

20 versions over 3 years · about 7.9 a year

VersionDateSizeFiles
2.56.933Latest October 16, 2026 163.3 MB 64-bit MSI 163.3 MB
2.56.933.0 October 12, 2026 163.3 MB 64-bit EXE (WiX Burn)64-bit MSI 163.3 MB
2.55.931.0 September 21, 2026 — 64-bit MSI64-bit EXE (WiX Burn)
2.53.923.0 August 6, 2026 — 64-bit MSI
2.51.916.0 June 22, 2026 — 32-bit MSI32-bit EXE (WiX Burn)
Release notes
- 32-bit applications running on 64-bit Windows will receive 64-bit updates in the future. Moving forward, only 64-bit versions will be delivered.
2.51.912.0 June 10, 2026 — 32-bit MSI32-bit EXE (WiX Burn)
Release notes
- Updated to Chromium 148.0.7778.218
- Disabled Chromium lookalike “Did you mean {url}?” navigation suggestions
- Fixed incorrect default automatic update from test environment
- Improved code quality based on Codacy reports
2.50.909.0 May 27, 2026 — 32-bit EXE (WiX Burn)32-bit MSI
Release notes
- Updated to Chromium 147.0.7727.138
- Fixed Jabra integration issue where headset buttons failed to work via a dedicated USB receiver
- Disabled OnDeviceModelService utility process at startup to prevent resource consumption
- Fixed a possible crash during WinToast notifications
- Fixed Local Network Access (LNA) permission issues
- Changes to support multi-region / multi-org account switcher
- Increased the Jabra ringing timeout from 15 seconds to 3 minutes.
2.49.903.0 April 15, 2026 — 32-bit EXE (WiX Burn)32-bit MSI
Release notes
- Updated to Chromium 146.0.7680.154
- Added the ability to optionally use the legacy Jabra integration
- Fixed an issue with Windows display scaling over 100% showing the window zoomed incorrectly
- Fixed an issue with Start Menu shortcut pointing to old x86 path after upgrading to 64-bit installer
- Blocked unintended Chromium keyboard shortcuts
- Updated copyright year and added platform name to the About box
- Fixed an issue that allowed the Google Translate bubble to show
2.48.901.0 April 1, 2026 — 32-bit EXE (WiX Burn)32-bit MSI
2.48.900.0 February 24, 2026 — 32-bit EXE (WiX Burn)32-bit MSI
Release notes
- Updated to Chromium 144.0.7559.110
- 64-bit application is now provided for download and manual install. 32-bit applications will get 32-bit updates, 64-bit will get 64-bit. In the future, only 64-bit will be delivered.
- Updated Jabra SDK.
- Added the ability to configure the allow list for local network access (LNA) origins.
- Added the ability to configure disabling microphone automatic gain control.
- Added the ability to configure enabling the GPU.
- Added comprehensive runtime integrity checking.
2.47.870.0 December 18, 2025 — 32-bit MSI32-bit EXE (WiX Burn)
Release notes
- Update to Chromium 142.0.7444.163
- Added support for Microsoft CloudAP functionality to streamline authentication and support conditional access policies
- Fixed an issue when launching with elevated privileges
- Fixed an issue with the installer not installing prerequisites
- Fixed an issue with setting the locale correctly for some uses
2.46.855.0 October 23, 2025 — 32-bit MSI32-bit EXE (WiX Burn)
2.45.851.0 September 11, 2025 — 32-bit MSI32-bit EXE (WiX Burn)
Release notes
- Updated to Chromium 139.0.7258.31
- Fixed issues with notifications
- Updated logo to match branding
2.44.848.0 August 12, 2025 — 32-bit EXE (WiX Burn)32-bit MSI
Release notes
- Updated to Chromium 138.0.7204.97
- Added support for a different mechanism for geolocation
- Added support for notifications with buttons
- Fixed spacing and size of some installer elements
2.43.829.0 July 16, 2025 — 32-bit MSI32-bit EXE (WiX Burn)
Release notes
- Updated to Chromium 137.0.7151.69
- Updated to .NET 4.8
- Fixed a crash when switching between desktop and tablet mode.
- Fixed an issue with authentication involving popup windows.
- Fixed an alignment issue when switching to full-screen mode in a Genesys Cloud video call.
- Fixed an issue with the installer not overwriting some files causing a white screen issue on launch.
Note for administrators using the convenience MSI installer file. The prerequisites for the Genesys Cloud Windows application changed with this update. These prerequisites must be installed before the application is updated. .NET Framework 4.8 and Microsoft Visual C++ redistributable runtime version of at least 14.38.33135 must be installed. These are installed automatically, if necessary, by the EXE installer provided but the MSI file doesn’t have this ability.
2.43.825.0 June 11, 2025 — 32-bit EXE (WiX Burn)32-bit MSI
Release notes
- Updated to Chromium 137.0.7151.69
- Updated to .NET 4.8
- Fixed a crash when switching between desktop and tablet mode
- Fixed an issue with authentication involving popup windows
- Fixed an alignment issue when switching to full-screen mode in a Genesys Cloud video call
Note for administrators using the convenience MSI installer file – The prerequisites for the Genesys Cloud Windows application changed with this update. These prerequisites must be installed before the application is updated. .NET Framework 4.8 and Microsoft Visual C++ redistributable runtime version of at least 14.38.33135 must be installed. These are installed automatically, if necessary, by the EXE installer provided but the MSI file doesn’t have this ability.
2.42.822.0 May 7, 2025 — 32-bit EXE (WiX Burn)32-bit MSI
Release notes
- Updated to Chromium 135.0.7049.52

- Fix for simultaneously downloading multiple, identically named files, so those file names will be made unique

- Updated WinSparkle updater
2.41.817.0 April 7, 2025 — 32-bit EXE (WiX Burn)32-bit MSI
Release notes
- Updated to Chromium 133.0.6943.142
- Updated copyright dates
2.40.811 November 21, 2024 — 32-bit EXE (WiX Burn)32-bit MSI
2.34.771 April 8, 2024 — 32-bit EXE (WiX Burn)32-bit MSI

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